- How safe are my credit card details when I book online?
- The booking form says that I need to pay the deposit when booking and that the advance payment will be levied by the accommodation provider. What does this mean?
- When booking, I need to accept the General Accommodation Booking Conditions and the General Consumer Booking Conditions. If I don’t click the checkbox, I can’t book. Why?
- I’ve booked a holiday with Tiscover and have payed the deposit. However, I need to cancel my trip due to unforeseen circumstances. What should I do? Will I lose the deposit?
- Why buy travel cancellation insurance?
- I want to book a hotel where the deposit has to be paid by credit card, whereas the advance payment for the hotel needs to be paid by wire transfer. Does this make sense?
- The hotel is overbooked upon our arrival. Can this happen when booking with Tiscover?
- What if I have booked a 7-day package and decide to leave two days earlier shortly before the holiday begins? Will part of the deposit be refunded?
- I don’t have a credit card. How can I make a booking?
1) How safe are my credit card details when I book online?
Tiscover uses the SSL (Secure Socket Layer) protocol for security, the highest standard in Internet encryption technology. SSL guarantees the confidentiality of your data.
2) The booking form says that I need to pay the deposit when booking and that the advance payment will be levied by the accommodation provider. What does this mean?
The deposit is for your security in order for the booking to be valid. Some accommodations require an additional deposit, called ‘advance payment’ by Tiscover. The accommodation provider will contact you in this regard. At all events, the deposit you made is guaranteed to be credited to the total price. It’s best to print out the booking confirmation you received from Tiscover and take it to your holiday destination; it is a valid payment confirmation.
3) When booking, I need to accept the General Accommodation Booking Conditions and the General Consumer Booking Conditions. If I don’t click the checkbox, I can’t book. Why?
The General Accommodation Booking Conditions (GABC) are an agreement between you and the accommodation provider. They govern your rights and those of the accommodation provider, e. g. in the event of cancellation or no-show. The General Consumer Booking Conditions (GCBC) are an agreement between you as an end consumer and Tiscover. They govern what happens to your deposit in the event of cancellation or for which services Tiscover can be held liable.
4) I’ve booked a holiday with Tiscover and have payed the deposit. However, I need to cancel my trip due to unforeseen circumstances. What should I do? Will I lose the deposit?
If you cancel your booking at least 30 days prior to the arrival date, your deposit will be refunded, less a processing fee of EUR 10. Give written notice (letter or fax) about your cancellation to Tiscover and the accommodation provider, including your bank details. If the cancellation is made less than 30 days prior to the arrival date, Tiscover will retain the deposit. In this event, the accommodation provider may charge an additional cancellation fee. The General Accommodation Booking Conditions govern when this cancellation fee is due and its amount. The accommodation provider can make a cancellation 90 days (three months) or more prior to the arrival date.
5) Why buy travel cancellation insurance?
When booking with Tiscover, you can buy inexpensive travel cancellation insurance. The insurance plan offers coverage for trip cancellation, travel interruptions and delays, emergency medical and health expenses.
6) I want to book a hotel where the deposit has to be paid by credit card, whereas the advance payment for the hotel needs to be paid by wire transfer. Does this make sense?
You are right; we apologise for this two-track policy. Not all accommodation providers accept credit cards or Paybox. The method of advance payment (wire transfer, Internet banking etc) needs to be arranged between you and the accommodation provider who will contact you in this regard.
7) The hotel is overbooked upon our arrival. Can this happen when booking with Tiscover?
You can rest assured that we attend to the integrity of our partners. As we don’t want to jeopardise our reputation, we will quit doing business with a hotel that overbooks. In the event it happens to you, this case is governed by the General Acommodation Booking Conditions. Please let us know about the incident to help us maintain our quality standards.
8) What if I have booked a 7-day package and decide to leave two days earlier shortly before the holiday begins? Will part of the deposit be refunded?
The deposit is always based on the booked package, which can be an advantage when considering to extend your stay. In this regard please refer to the General Accommodation Booking Conditions (GABC) that govern the relationship between you and your accommodation provider who may, in the event of early departure without special circumstances, charge a cancellation fee.
9) I don’t have a credit card. How can I make a booking?
No problem! You can pay the deposit by wire transfer. Call our free hotline on 00800 847 26 837 or send an email to callcenter@tiscover.com.
