about tiscover | CRM Manager

Your professional address management tool

Address management for professionals

The CRM Manager is a professional tool for the collection and management of the addresses of your guests, members, partners and press contacts.

Simple handling
The user-friendly data collection featuring an automatic duplicate check ensures a well maintained database. Moreover, the CRM Manager does not only provide all functions required for efficient working in your tourism organization but also leaves enough room for individual preferences, such as your own Corporate Design and the adjustment of the work processes to your personal needs.

Clear presentation
The CRM Manager interface is divided into three sections: search screen, result list and detailed view. Thus, an overview of all important data related to an address is provided.

Link-up to the Booking Manager
There is an automatic synchronization between the Booking Manager and the CRM Manager. Thus, address data need to be entered only once in one of the two systems. Moreover, important data such as details on tender, booking, cancellation and payment are imported from the Booking Manager to the CRM Manager. Thus, all data on the client are available at any time.

Die Bildschirmoberfläche des CRM Managers bietet einen genauen Überblick über alle wichtigen Informationen zu einer Adresse.

A multi-functional system

Filterfunktion
With the comprehensive filter function you can search for any information and select data. The filter allows you to systematically select addresses, e.g. according to mailing lists, response, interests or the amount and frequency of requests and bookings made by a guest.

Import of e-mails from the Outlook
All requests sent by e-mail can be imported in the CRM Manager from the Outlook with just a few mouse clicks. For requests made by forms, templates can be created. Then, the CRM Manager automatically identifies which information has to be assigned to which field. Thus, manual data entry is no longer necessary.

Templates
In order to reduce work and save time, templates for standard letters can be created. However, the correspondence can still be adjusted to the respective customer/guest as the template can be reworked before it is sent.
The templates combined with the import of e-mails from Outlook make complete request management possible in only five clicks!

Automatic management of brochure requests
With the interface between the online booking form on your website and the CRM Manager, brochure requests can be managed completely automatically. The only thing that remains to be done is printing and sending the ready-made letters.

Mit Hilfe der umfangreichen Filterfunktion kann man nach jeder beliebigen Information suchen und selektieren.

Advantages for the tourism organiz

The CRM Manager has specifically been designed to meet the needs of tourist destinations. Marketing organizations also make successful use of this tool. The major functions at a glance are:

Text blocks, salutations etc. in as many languages as you desire
Customer history incl. data from the Booking Manager at a glance (automatic synchronization)
User-defined fields, e.g. for the collection and analysis of questionings
Simple assignment of address mailing lists
Rapid creation of circular letters and address selections
Address export function with complete collection of customer data
Storage of e-mails and documents according to address data set (in any format)
Clear documentation of the correspondence
Import of e-mail requests from the Outlook
Reminder for planned activities
Simple creation of request lists for your accommodation suppliers
Automatic response to requests by post, fax and e-mail
Easy collection of data from e-mails sent by guests for statistical analysis (type of requests, the guests’ interests etc.)
Retrieval of standard reports and reports that can be individually designed, Data Mining
Automatic management of online brochure requests
Postage by our external partner Mailinghouse